On my way home from my knitting class at Personal Threads yesterday afternoon, I've decided to pass by the other knitting store, String of Purls. I purchased the "50 Baby Booties to Knit" book and asked a question about a pattern in the Debbie Bliss book that I bought from that store 2 weekends ago.
I was assisted by a very nice woman named Nancy, who also offered to help me figure out what was so confusing about the pattern. A few minutes later, Robyn, another woman manning the store, approached us and in a strong tone asked me "Did you happen to buy that at Personal Threads?". Nancy and I immediately replied that I bought the book from their store. Robyn walked away.
Nancy and I went on discussing our different interpretations of the pattern. She even helped count the number of stitches on my knitted piece to figure out how long the sleeves of the baby's bath robe should be. She was really nice and helpful. But another few minutes later, Robyn approached us again and in a crude manner asked "Would you like to just sign up for a private lesson? Nancy needs to go and we have other customers who just came in." WHAT?!?!?!?! I paused, told her I'm not interested to sign up. I was so freaking angry but I managed to maintain my composure, thanked Nancy properly and left.
When I got home I told my husband all about it. He thinks I should have returned the book that I bought before I left. I can't believe I was just treated that way. I can't forget about it. Robyn has ruined my afternoon. Mark said I should write a letter of complaint. But guess what I found out from their website? Robyn is a part-owner of the store. Great. So writing a letter would be pointless. You would think that part-owners would go far and beyond to provide excellent customer service. Well this woman did just the opposite. I am now officially their ex-customer. Never going back to their store again.
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2 comments:
My friend and I had an experience like yours in California. I don't know what it is about yarn shop owners. Do they not read our blogs? Do they really think we are going to go back to their shops? I am getting to the pint where as a woman of a certain age I do not like being spoken to in a rude manner and will speak back in kind. It's so theraputic! Sorry for the rambling. Just wanted to say what's up with shop owners?!?
I had a woman at my LYS (not far from Omaha) try to get me to pay her to teach me an easy way to remember the kitchner stitch. I told her that I already knew the stitch, but was tired of looking it up every time I needed to use it. What nerve! It seems to me that she is looking for a way to make an easy dollar versus gaining a customer for life.
Dang. Sorry, I completely feel for you.
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